汇丰银行有限公司招聘信息[宁波]

Job duties:
To perform accurate and efficient counter transactions and to offer a high standard of courteous and professional service to customers.
To establish and keep good relationship with valuable customers by providing one-stop counter services.
To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer (PRO) / Personal Relationship Manager (PRM) to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers.
To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service.
Be familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior.

Job requirements:
Bachelor degree or above
Solid knowledge on Personal Financial Service (PFS) operations and products
Good understanding of local rules and regulations and internal guideline
Strong sense of responsibility
Good communication and interpersonal skill
Good written and spoken English
Good sales sense and selling skills
Nice personality  

Job duties:
To handle office administration work including telephone operator, filing, faxing, correspondence, and paper work.
To handle outward TT/DD operation in accordance with the SAFE regulations.
To assist counter team in providing outstanding customer service and pick up customer’s phone call & answer customer’s simple enquiries when counter staff is busy.
To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service
Always keep alert for any suspicious Money Laundry activity and do report to superior.


Job requirements:
College degree or above
Strong sense of responsibility
Be careful and quick to ensure the work is closely followed and completed in time
Good communication and interpersonal skill
Good command of spoken English and PC knowledge
Nice personality
Be able to work under pressure 

Job duties:
To greet customers at the first point of contact as soon as the customer approach branch.
To direct customers to relevant Customer Service Representative (CSR) / Customer Service Officer (CSO)’s desk or answer customer’s simple enquiries if CSR/CSO is occupied.
To handle all inferior Non HSBC Premier (NHP) accounts and zero-balance NHP accounts follow up work.
To provide excellent service to customers through introducing appropriate banking services by understanding customer needs
To provide assistance in queue management and branch merchandizing display.
To back up CSR who is on leave or during lunchtime.


Job requirements:
Bachelor degree or above
Good communication and selling skills
Good understanding of Personal Financial Service (PFS) products and service
Good spoken and written English
Well organized
Nice personality