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职位名称:Account Services Unit-Client Representative
职位描述:
POSITION: Account Services Unit -Client Representative
DIVISION: Global Transaction Services
DEPARTMENT:Account Services Unit
REPORTING TO:Head of Account Services Unit
LOCATION: Shanghai
STRATEGIC INTENT
Reporting to Head of Account Services Unit as part of GTS Client Delivery organization.
DEPARTMENT RESPONSIBILITIES
ASU look after client account opening, transactional banking products related documentation requirements and various corporate and regulatory reporting duties. The responsibilities are driven by the business growth and regulatory requirements for the legal entities Citibank establish bank- client relationship with.
CLIENT CONTACT / RELATIONSHIPS (internal & external)
-Work closely with Relationship Managers to prepare and obtain client documentation requirements as well as ensuring all regulations and corporate policies are met for account opening
-Maintain regular liaison with business divisional management and staff (clients), other internal support divisions and compliance teams in head office and branches throughout China.
KEY RESPONSIBILITIES
-Package and dispatch account opening and transactional banking products related documents
-Explain documentation related enquiries via phone or mail in Chinese or English
-Communicate and follow up with clients and business partners for early issue resolve and documentation execution
-Receive and review documentation for account opening and account maintenance
-Conduct sanction checks, authority verification and any other checks required by regulator or corporate policy
-Establish and maintain permanent files, file, retrieve, image and lodge documents for safekeeping
-Maintain metrics & Issues for report generation and process management and improvement
-Perform any other duties assigned by the team leader
KEY REQUIREMENTS
-Minimum Bachelor Degree educational level and 2 years' work experience, good command of both written and verbal English
-Knowledge common office procedures and practices including professional telephone communication, MS Office applications and record keeping
-Knowledge of professional business communication, including style and format of letters, emails and internal memos
-Ability to establish priorities, work independently under pressure, take initiatives , multi-task and work in a fast-paced environment
-Thorough, meticulous and organized, with dedicated follow though
-Assertive team player, active learner, customer focused attitude towards both internal and external customers
-Legal, Banking, Documentation or Operations experience would have a strong advantage.
The incumbent will work very closely with all areas of the office and will be provided with good opportunities for career progression